Support & Scheduling

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Easy Waste Support & Scheduling Center

Everything you need to know about payments, container services, deliveries, pickups, contamination policies, and customer support, all in one place.

Need assistance? Our team is here to help. For all service-related support and scheduling questions, contact: Solutions@easywm.com

Easy Waste Support & Scheduling FAQs

How can we help?

How do customers make a payment?

Customers can make payments through the CurbWaste Portal.

What payment methods are accepted?

We accept all major credit cards.

How do customers update their payment method?

To update payment information, customers must contact the Accounting Department.

Are payment confirmations emailed automatically?

Yes. Customers will automatically receive a payment confirmation email after payment is submitted.

Who handles billing support questions?

All billing-related questions are handled by the Accounting Department.

Overage & Contamination Questions

What qualifies as contamination?

Contamination includes prohibited or hazardous materials such as:

Hazardous waste
Paint
Oil
Tires
Chemicals
Flammable materials
Other restricted materials not approved for disposal

If customers are unsure whether a material is allowed, they should contact: solutions@easywm.com

How are contamination charges determined?

Contamination charges are assessed on a case-by-case basis depending on the material, disposal requirements, and contamination severity.

How are overage charges calculated?

Overage charges are calculated based on additional weight and billed per ton.

Can customers dispute contamination charges?

No. Contamination charges are final once confirmed. For questions regarding contamination or container usage, customers should contact: solutions@easywm.com

Container Sizes & Options

What container sizes are available?

Customers can view all available container sizes on our service pages.

What materials can each container hold?

Accepted materials and usage guidelines can be found on the container information pages.

What are the weight limits?

Weight limits vary by container size and material type.

Are temporary and permanent container options available?

Permanent container services may be available through individual city programs and municipalities, not directly through Easy Waste Management.

For assistance selecting the correct container, customers should contact: solutions@easywm.com

Container Delivery Questions

How quickly can containers be delivered?

In many cases, containers can be delivered as soon as the same day, depending on availability and scheduling.

What information is required before delivery?

Customers must provide:

Full Name
Service Address
Payment Information

Are same-day deliveries available?

Yes, same-day delivery may be available based on scheduling and container availability.

What access is needed for container placement?

The delivery location must provide enough space for the truck to safely drop off and retrieve the container. Access requirements may vary depending on container size and placement location. For placement questions or delivery coordination, customers should contact: solutions@easywm.com

Are permits required in certain cities?

Some cities may require permits for container placement. Customers should check directly with their local city or municipality.

Pickup Scheduling Questions

How do customers schedule a pickup?

Customers can schedule pickups by contacting: solutions@easywm.com

How much notice is required for a pickup?

Pickup scheduling availability may vary depending on service volume and location.

Are same-day pickups available?

Same-day pickups may be available depending on scheduling and route availability.

What days are pickups available?

Pickup availability depends on service area and scheduling routes.

How are missed pickups handled?